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Exam Details for ADX-271 Salesforce Certified Community Cloud Consultant:

Number of Questions: The exam consists of approximately 60 multiple-choice and multiple-select questions.

Time Limit: The total time allocated for the exam is 105 minutes (1 hour and 45 minutes).

Passing Score: To pass the exam- you must achieve a minimum score of 68%.

Exam Format: The exam is conducted online and is proctored. You will be required to answer the questions within the allocated time frame.

Course Outline:

1. Community Cloud Overview:
- Introduction to Salesforce Community Cloud
- Differentiate between internal and external communities
- Understand the benefits and use cases of Community Cloud

2. Community Planning and Design:
- Define community objectives and requirements
- Identify and engage community stakeholders
- Create a community strategy and roadmap

3. Community Setup and Configuration:
- Set up and configure community preferences and settings
- Customize community branding- themes- and templates
- Implement community navigation and page layouts

4. Community User Management:
- Create and manage community users and profiles
- Configure user authentication and access control
- Implement external user registration and self-service capabilities

5. Community Content Management:
- Define and organize community content structure
- Configure and manage data categories and topics
- Enable content moderation and collaboration features

6. Community Collaboration and Engagement:
- Implement community groups and collaboration features
- Enable and configure community feeds and Chatter
- Utilize community events- ideas- and polls for engagement

7. Community Customization and Integration:
- Customize community using Lightning Components and templates
- Integrate external systems and data sources with Community Cloud
- Implement custom actions and automation in the community

8. Community Analytics and Reporting:
- Track and measure community adoption and engagement
- Generate reports and dashboards for community performance
- Utilize Community Cloud Einstein Analytics features

Exam Objectives:

1. Understand the concepts and features of Salesforce Community Cloud.
2. Plan and design a community based on specific objectives and requirements.
3. Configure and customize community settings- branding- and navigation.
4. Manage community users- profiles- and access control.
5. Organize and manage community content for effective knowledge sharing.
6. Enable collaboration and engagement features within the community.
7. Customize and integrate Community Cloud with external systems and data sources.
8. Analyze and report on community performance using built-in and Einstein Analytics tools.

Exam Syllabus:

The exam syllabus covers the following topics:

1. Community Cloud Overview
- Introduction to Community Cloud
- Internal vs. external communities
- Use cases and benefits of Community Cloud

2. Community Planning and Design
- Defining community objectives and requirements
- Engaging community stakeholders
- Community strategy and roadmap

3. Community Setup and Configuration
- Community preferences and settings
- Customizing branding- themes- and templates
- Navigation and page layout configuration

4. Community User Management
- Creating and managing community users and profiles
- User authentication and access control
- External user registration and self-service

5. Community Content Management
- Defining and organizing community content structure
- Data categories and subjects configuration
- Content moderation and collaboration features

6. Community Collaboration and Engagement
- Community groups and collaboration features
- Community feeds and Chatter configuration
- Events- ideas- and polls for community engagement

7. Community Customization and Integration
- Lightning Components and templates customization
- External system and data source integration
- Custom actions and automation in the community

8. Community Analytics and Reporting
- Tracking and measuring community

adoption and engagement
- Reports and dashboards for community performance
- Community Cloud Einstein Analytics features