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Exam Name: CPSM exam 3: Leadership in Supply Management
Number of Questions: 165 multiple-choice questions.
Duration: 3 hours (180 minutes).
Passing Score: The passing score is determined by ISM and is based on a scaled scoring system.
Delivery Method: The exam is administered online through a proctored testing platform.

- Leadership Principles and Practices
- Leadership styles
- transformational
- transactional
- servant leadership
- Emotional intelligence (EQ) and its role in leadership.
- Building and leading high-performing teams.
- Decision-making and problem-solving techniques.
- Conflict resolution and negotiation skills.
- Mentoring and coaching team members.

- Visionary leadership.
- Situational leadership.
- Stakeholder management.
- Active listening.
- Empowerment.
- Accountability.

- Strategic Thinking and Planning
- Aligning supply management goals with organizational strategy.
- SWOT analysis
- Strengths
- Weaknesses
- Opportunities
- Threats
- Long-term planning and forecasting.
- Scenario planning and risk assessment.
- Competitive advantage through supply chain innovation.
- Strategic provider partnerships.

- Strategic alignment.
- Value chain analysis.
- Core competencies.
- Balanced scorecard.
- PESTLE analysis
- Political
- Economic
- Social
- Technological
- Legal
- Environmental
- Disruptive innovation.

- Change Management
- Leading organizational change initiatives.
- Change management models
- ADKAR
- Kotters 8-Step Model
- Overcoming resistance to change.
- Communicating change effectively.
- Building a culture of adaptability and resilience.
- Measuring the success of change initiatives.

- Change readiness.
- Stakeholder buy-in.
- Change champions.
- Continuous improvement.
- Organizational agility.
- Change impact assessment.

- Communication and Influence
- Effective communication strategies.
- Persuasion and influencing skills.
- Cross-functional collaboration.
- Negotiation techniques for win-win outcomes.
- Building trust and credibility.
- Managing difficult conversations.

- Active listening.
- Non-verbal communication.
- Stakeholder mapping.
- Influence without authority.
- Consensus building.
- Conflict resolution.

- Talent Development and Succession Planning
- Identifying and developing talent within the supply management function.
- Succession planning for key roles.
- Training and development programs.
- Performance management and feedback.
- Diversity- equity- and inclusion (DEI) in talent management.
- Retaining top talent.

- Competency frameworks.
- Career pathing.
- 360-degree feedback.
- Mentorship programs.
- Talent pipeline.
- Employee engagement.

- Ethical Leadership and Corporate Social Responsibility (CSR)
- Ethical decision-making in supply management.
- Corporate social responsibility (CSR) initiatives.
- Sustainable and ethical sourcing practices.
- Compliance with laws and regulations.
- Building a culture of integrity.
- Addressing ethical dilemmas.

- Code of conduct.
- Whistleblower policies.
- Conflict of interest.
- Fair trade.
- Environmental- Social- and Governance (ESG) criteria.
- Anti-corruption policies.

- Innovation and Digital Transformation
- Driving innovation in supply management.
- Leveraging technology for competitive advantage.
- Digital transformation strategies.
- Implementing emerging technologies
- AI
- blockchain
- IoT
- Managing resistance to technological change.
- Measuring the ROI of innovation initiatives.

- Disruptive technology.
- Automation (RPA - Robotic Process Automation).
- Predictive analytics.
- Digital twins.
- Industry 4.0.
- Innovation ecosystems.

- Financial Acumen for Leaders
- Understanding financial statements
- balance sheet
- income statement
- Budgeting and resource allocation.
- Cost management and reduction strategies.
- Financial risk management.
- Capital investment decisions.
- Communicating financial performance to stakeholders.

- Return on Investment (ROI).
- Net Present Value (NPV).
- Cost-benefit analysis.
- Working capital.
- Profit margins.
- Economic Value Added (EVA).

- Global Leadership and Cultural Competence
- Leading global and cross-cultural teams.
- Understanding cultural differences and their impact on business.
- Managing global supply chains.
- Navigating geopolitical risks.
- Building inclusive and diverse teams.
- Effective communication in a global context.

- Cultural intelligence (CQ).
- Geopolitical risk.
- Global mindset.
- Cross-cultural negotiation.
- Localization vs. standardization.
- Global trade compliance.

- Risk Management and Resilience
- Identifying and mitigating risks in supply management.
- Building resilient supply chains.
- Crisis management and business continuity planning.
- Cybersecurity risks and mitigation.
- provider risk management.
- Scenario planning for risk preparedness.

- Risk appetite.
- Risk matrix.
- Contingency planning.
- Supply chain resilience.
- Force majeure.
- provider audits.

- Performance Measurement and Continuous Improvement
- Developing and tracking key performance indicators (KPIs).
- Benchmarking and best practices.
- Continuous improvement methodologies
- Lean
- Six Sigma
- Process optimization and reengineering.
- Data-driven decision-making.
- Aligning performance metrics with strategic goals.

- Balanced scorecard.
- Root cause analysis.
- PDCA (Plan-Do-Check-Act).
- Process mapping.
- Cycle time reduction.
- Value stream mapping.

- Collaboration and Relationship Management
- Building strong relationships with internal and external stakeholders.
- Collaborative innovation with suppliers and partners.
- Managing cross-functional teams.
- Conflict resolution and negotiation.
- Building trust and credibility.
- Aligning stakeholder expectations.

- Stakeholder engagement.
- provider relationship management (SRM).
- Cross-functional collaboration.
- Win-win negotiation.
- Trust-building.
- Partnership models.