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ASQ CQA Certified Quality Auditor (CQA)

Chapter 1 Types of Quality Audits

- Method
- Auditor-Auditee Relationship
- Purpose
- Common Elements with Other Audits

Chapter 2 Purpose and Scope of Audits

- Audit Reason
- Elements of Purpose and Scope
- Benefits of Audits18

Chapter 3 Criteria to Audit Against

- Discussion
- Audit Requirements

Chapter 4 Roles and Responsibilities of Audit Participants

- Audit Participants
- Roles and Responsibilities

Chapter 5 Professional Conduct and Consequences for Auditors

- Professional Conduct and Responsibilities
- Legal Consequences
- Audit Credibility

Part II Audit Process

Chapter 6 Audit Preparation and Planning

- Elements of the Audit Planning Process
- Auditor Selection
- Audit-Related Documentation
- Logistics
- Auditing Tools and Working Papers
- Auditing Strategies
- Communication, Development, and Distribution of the Audit Plan

Chapter 7 Audit Performance

- On-Site Audit Management
- Opening Meeting
- Audit Collection and Analysis
- Establishment of Objective Evidence
- Organization of Objective Evidence
- Exit and Closing Meetings

Chapter 8 Audit Reporting

- Report Development and Content
- Effective Reports
- Final Audit Report Steps

Chapter 9 Audit Follow-Up and Closure

- Elements of the Corrective Action Process
- Review of Corrective Action Plans
- Negotiation of Corrective Action Plans
- Verification of Corrective Action
- Follow-Up on Ineffective Corrective Action
- Audit Closure

Part III Auditor Competencies

Chapter 10 Auditor Characteristics

- Education and Experience
- Interpersonal Skills
- Personal Traits150

Chapter 11 On-Site Audit Resource Management

- Time-Management Skills

Chapter 12 Conflict Resolution

- Causes of Conflict
- Managing Difficult Situations
- Team Conflict

Chapter 13 Communication and Presentation Techniques

- Basic Rules for Effective Communication
- Communication Technology
- Presentation Techniques

Chapter 14 Interviewing Techniques

- Conversational Process
- Avoiding Asking Leading Questions
- Interviewing a Group of People
- Using a Translator
- Corroborating Information

Chapter 15 Team Dynamics

- Team Building
- Team Facilitation
- Stages of Team Development

Part IV Audit Program Management and Business Applications

Chapter 16 Audit Program Management

- Senior Management Support
- Staffing and Resource Management
- Auditor Training and Development
- Audit Program Evaluation
- Internal Audit Program Management
- External Audit Program Management (Supplier Audits)
- Best Practices
- Organizational Risk Management
- Management Review Input
- Management Review

Chapter 17 Business and Financial Impact

- Auditing as a Management Tool
- Interrelationships of Business Processes
- Cost of Quality (CoQ) Principles
- Emerging Roles of the Auditor

Part V Quality Tools and Techniques

Chapter 18 Basic Quality and Problem-Solving Tools

- Pareto Charts
- Cause-and-Effect Diagrams
- Flowcharts and Process Mapping
- Statistical Process Control Charts
- Checklists, Check Sheets, Guidelines, and Log Sheets
- Scatter Diagrams
- Histograms
- Root Cause Analysis
- Plan-Do-Check-Act (PDCA/PDSA) Cycle

Chapter 19 Process Improvement Techniques

- Six Sigma and the DMAIC Model
- Lean
- Five S

Chapter 20 Basic Statistics

- Measures of Central Tendency
- Measures of Dispersion
- Qualitative and Quantitative Analysis
- Patterns and Trends

Chapter 21 Process Variation

- Common and Special Causes (Theory of Variation)
- Achieving Breakthrough Improvement
- Process Performance Metrics
- Outliers

Chapter 22 Sampling Methods

- Types of Sampling
- Statistical Sampling (Random and Systematic)
- Sampling Standards (Acceptance Sampling)
- Proportional Stratified Sampling
- Risks in Sampling
- Sampling Summary

Chapter 23 Change Control and Configuration Management

- Document Control
- Technology
- Configuration Management Control
- Conclusion

Chapter 24 Verification and Validation

- Techniques
- Process Auditing and Techniques

Chapter 25 Risk Management Tools

- Quantification of Risk
- Failure Modes and Effects Analysis
- Critical to Quality