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Exam Name: Salesforce Certified Consumer Goods Total Questions: Approximately 60 multiple-choice/multiple-select questions
Duration: 105 minutes (1 hour 45 minutes)
Passing Score: ~65% (exact passing score may vary slightly)
Format: Multiple-choice, multiple-select, scenario-based questions
Delivery Method: Proctored online or in-person at a testing center
Prerequisites: None (but hands-on experience with Consumer Goods Cloud is recommended)

Course Outline:

1. Data Setup (36%)
- Account Hierarchy & Location Management
- Parent-Child Account Relationships
- Location Types (e.g., Corporate, Distributor, Retailer)
- Territory Management & Assignment Rules
- Product & Pricing Management
- Product Hierarchy (Product, Variant, SKU)
- Price Books & Pricing Strategies
- Promotions & Discounts
- Assortment & Distribution Management
- Assortment Planning
- Distribution Targets & Execution
- Account & Contact Management
- Account Segmentation (Key Accounts, Independent Retailers)
- Contact Roles & Relationships
- Survey & Audit Setup
- Survey Question Types (Multiple Choice, Rating Scale)
- Audit Templates & Compliance Tracking
- Account Hierarchy
- Product Catalog
- Price Book Entries
- Assortment Strategy
- Distribution Targets
- Survey Templates
- Audit Compliance

2. Visit Execution (36%)
- Visit Preparation & Execution
- Route Optimization & Scheduling
- Visit Checklists & Tasks
- Offline Capabilities (Mobile App)
- Order & Promotion Management
- Order Capture (Manual & Suggested Orders)
- Promotion Execution & Compliance
- Merchandising & Execution Tracking
- Planogram Compliance
- Shelf Share & Stock Level Tracking
- Survey & Audit Completion
- Real-time Data Capture
- Photo & Signature Capture
- Exception Handling
- Rescheduling Visits
- Handling Out-of-Stock Scenarios
- Route Planning
- Suggested Orders
- Planogram Compliance
- Offline Mode
- Merchandising Execution
- Visit Checklists

3. Platform (10%)
- Consumer Goods Cloud Features
- Key Capabilities (Retail Execution, Order Management)
- Mobile App Configuration
- User & Permission Management
- Profiles, Permission Sets, Roles
- Field-Level Security
- Automation & Workflows
- Process Builder & Flows
- Approval Processes
- Retail Execution
- Permission Sets
- Field-Level Security (FLS)
- Process Automation

4. Visit Planning (6%)
- Route & Territory Planning
- Geographic Territory Assignment
- Frequency & Duration Settings
- Visit Objectives & KPIs
- Setting Visit Goals (Sales, Merchandising, Surveys)
- Performance Tracking
- Territory Planning
- Visit Frequency
- Key Performance Indicators (KPIs)

5. Integrations (6%)
- ERP & Order Management Integration
- SAP, Oracle, Other ERP Systems
- Order Synchronization
- Data Import/Export
- ETL Tools (MuleSoft, Informatica)
- Bulk API & Data Loader
- ERP Integration
- MuleSoft
- Bulk API

6. Analytics (6%)
- Reports & Dashboards
- Standard & Custom Reports
- Performance Dashboards
- Insights & AI (Einstein Analytics)
- Predictive Analytics for Sales & Visits
- Salesforce Reports
- Einstein Analytics
- Performance Dashboards